Refund Policy
Return & Refund Policy
Last updated: December 11, 2025
At Prominent 3 G, we take pride in the quality, intention, and craftsmanship behind every piece. If you are not fully satisfied with your purchase, we’re here to help within the guidelines below.
1. Eligibility for Returns
We accept returns on eligible items within 30 of the delivery date. To be eligible for a return:
- The item must be unworn, unwashed, and in its original condition.
- All tags, labels, and packaging must be intact.
- You must provide proof of purchase (order number or receipt).
Items that show signs of wear, damage, stains, odors, or alteration may not be approved for return.
2. Non-Returnable / Final Sale Items
The following items are typically non-returnable and considered final sale:
- Items marked “Final Sale” at checkout or on the product page
- Gift cards
- Digital products
- Customized or personalized items (if applicable)
- Worn, washed, or damaged items
Please review product details carefully before completing your purchase.
3. How to Start a Return
To initiate a return, please contact us at help@prominent3g.com with:
- Your full name
- Order number
- Item(s) you wish to return
- Reason for the return
Once your return request is reviewed, we will provide instructions on how and where to send your item. Items sent back without first requesting a return may not be accepted.
4. Return Shipping Costs
Unless otherwise stated or required by law:
- Customers are responsible for return shipping costs.
- Original shipping charges are non-refundable.
If we have made an error with your order (wrong item, size, or a confirmed defect), we will work with you to make it right and will cover return shipping at our discretion.
5. Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within [5-7 business days], depending on your bank or card issuer.
We reserve the right to issue store credit instead of a refund in certain situations, such as promotional or limited-release items.
6. Exchanges
If you need a different size or color of the same item, the fastest way is to:
- Request a return for the original item.
- Place a new order for the correct item/size.
In some cases, we may offer direct exchanges based on inventory availability. Contact us at help@prominent3g.com to discuss exchange options.
7. Damaged or Defective Items
We carefully inspect our products, but if you receive a damaged or defective item, please contact us within [7 days] of delivery at help@prominent3g.com.
Please include:
- Order number
- Item name
- Photos of the defect or damage
We will review and work with you to repair, replace, or refund as appropriate.
8. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank or credit card account again.
- Contact your credit card company or bank, it may take time before a refund is officially posted.
- If you’ve done all of this and still have not received your refund, please email us at help@prominent3g.com.
9. International Returns (If Applicable)
International customers may be responsible for additional customs fees, duties, or taxes when shipping items back to us. These costs are non-refundable.
10. Policy Updates
We may update this Return & Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The “Last updated” date at the top of this page will be adjusted accordingly.
11. Contact Us
If you have any questions about this policy or need help with a return, please contact us:
Email: help@prominent3g.com
Address: 52 Cherry St, Grenada, MS 38901
Brand: Prominent 3 G